Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags attached, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, please contact us at info@oroheal.com. Returns must be approved before being sent back. Once your request has been reviewed, our support team will provide you with return instructions and the correct return address.
Items sent back to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order as soon as it arrives. If an item is defective, damaged, or incorrect, contact us right away so we can assess the issue and make it right.
Exceptions / non-returnable items
Some items cannot be returned, including:
- Perishable goods
- Custom or personalized items
- Personal care items (such as beauty, wellness, or cosmetic products) once opened or used
- Hazardous materials, flammable liquids, or gases
Sale items and gift cards are also non-returnable. If you have questions about whether a specific item is eligible, please get in touch before purchasing or before requesting a return.
Exchanges
The fastest way to get the item you want is to return the original item, and once that return is accepted, place a new order separately.
European Union 14-day cooling-off period
If your order is shipped within the European Union, you have the right to cancel or return it within 14 days of receipt, for any reason and without justification, in addition to the return window above. The item must meet the same condition requirements described above.
Refunds
Once we receive and inspect your return, we'll let you know whether your refund has been approved. If approved, you'll be refunded automatically to your original payment method within 10 business days. Processing times on your bank or card provider's end may vary.
If more than 15 business days have passed since your return was approved and you haven't received a refund, please contact us at info@oroheal.com.