Shipping policy
Last updated: June 12, 2026
Order processing
Orders are typically processed within 1–3 business days of being placed. You'll receive a confirmation email once your order has been processed, and a separate email with tracking information once it ships.
Shipping origins and delivery times
Our products are sourced from a global network of suppliers, and orders are typically dispatched from our fulfillment partners in Asia. As a result, delivery times vary depending on your location:
- Estimated delivery time: 7–20 business days from dispatch, depending on destination and customs processing
- Some items may arrive in separate packages or at different times if your order contains multiple products from different suppliers
These are estimates, not guarantees. Delivery times may be affected by customs clearance, local courier networks, public holidays, weather, or other circumstances outside our control.
Shipping costs
Shipping costs are calculated at checkout based on your location and order details. Any current shipping promotions (e.g. free shipping) will be clearly indicated at checkout.
Customs, duties, and taxes
International orders may be subject to customs duties, import taxes, or fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the order total or shipping cost. We recommend checking with your local customs office for more information before placing an order.
Order tracking
Once your order ships, you'll receive a tracking number by email. Please allow 24–48 hours for tracking information to update after dispatch.
Lost, delayed, or missing packages
If your order hasn't arrived within the estimated delivery window, please contact us at info@oroheal.com and we'll help track down your package. If a package is confirmed lost in transit, we'll arrange a replacement or refund in accordance with our [Refund Policy].
Incorrect address
Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer. If you notice an error after placing your order, contact us as soon as possible — we'll do our best to update it before dispatch, but cannot guarantee changes once an order has shipped.
Questions
If you have any questions about your order or shipping, contact us at info@oroheal.com.